Last Updated: July 01, 2025
Omirror Terms & Condition
Omirror terms & conditions refers to Omirror Subscription Agreement (short form “OSA”) serves as the framework agreement for Omirror Subscription Services, and governs previously executed, currently active, and future subscriptions purchased by the Subscriber organization (short form “Customer”) from Eyevary Limited (short form “Company”) or its legally binding entity. OSA supersedes any previously executed subscription agreement entered into by and between the parties which pertain to Omirror Services.
The effective date of this agreement is the day “Customer” and “Company” signed the agreement, either on stamp paper or by electronic means.
1.0 User Terms of Service:
Customer agrees to the following terms and conditions as it subscribe Omirror services.
Please read the documents carefully if you are an Omirror subscriber, administrator, or user. We also suggest subscribers to go through future updated terms and conditions in order to have better experience. If there is a conflict between the text of this agreement and English language, the text of the English language will take precedence. .
1.a Content Owner:
Customer contents shall remain customer’s asset, whether it is uploaded at company cloud service provider or third-party cloud/server, or even customer own host server/cloud. Under no circumstances, Eyevary Limited, or its partners, developers, third-party service providers will access to customer content, text, data, information, files, etc. uploaded, shared, or stored in any Cloud or hosting server, except under extenuating circumstances, with written permission from customer, the company may have to access customer server, content, data to resolve any specific issues reported by the customer, which shall not also permit the company or its developers access, copy or share customer owned contents.
In order to protect customer confidential information, proprietary data, etc., unless otherwise authorized by the customer in writing, Eyevary Limited gives its developers and third parties no rights to access customer data or information. Eyevary Limited, its partners, developer company, or Omirror affiliated third party contractors will not use customer content, data, etc. for marketing or promotional campaigns or personal use without written consent from the subscriber.
1.b Omirror copyright and License:
Omirror is a copyright software solution owned by Eyevary Limited. We expect our customers, partners, suppliers, and third-party companies respect copyright laws. Do not copy Omirror designs, features, or processes that may lead to legal proceedings according to local and international laws. It is our policy to respond to copyright infringement and intellectual property rights, which may result Omirror service termination along with legal proceedings as per statutory law. If anyone come across Omirror copyright violation, please report to info@omirror.net
Company offers Omirror licenses to subscribers under following terms and conditions;
- Trial/Demo license is offered to user(s) to access Omirror for a specific period of time for user experience and make purchase decision within the timeframe. As the trial period is over, the license gets expired and access denied.
- Subscription license(s) is offered to monthly and yearly Subscribers to access Omirror and use specific services for the period of subscription. As the subscription renewed, the license is extended and services continued.
- Perpetual license(s) is offered to subscribers who subscribe a specific version Omirror for life-time use. Perpetual subscriber requires no license renewal or subscription ever. However, if any subscriber in future wishes to purchase a more upgraded Omirror (new version) or customize Omirror in its own way, additional charges shall apply for such upgrades.
- Company retains the title and copyright ownership of Omirror software, and subscriber owns the contents and other works created by the subscribers in connection with this license. User shall be the sole owner of the work and proprietary rights of the work uploaded at Omirror software; however, such ownership shall not include Omirror copyright ownership or any other rights that questions copyright ownership.
- Omirror license owners cannot copy, replicate, re-subscribe, resell, or re-develop Omirror software under a different name.
- Subscriber may transfer Omirror license ownership to another subscriber under justifying circumstances, such as; bankruptcy, merger, acquisition of the current subscriber.
- Perpetual subscriber(s) are allowed to customize Omirror application features, design etc. by the company developers only. Company disclaims all responsibilities and warranty for involving any third-party software company to customize Omirror other than Eyevary Limited directly.
2.0 Privacy Policy:
Subscribing Omirror services means you’re trusting us with your contents. We understand the importance of this responsibility and we try to do everything in our capacity to protect your trust. This Privacy Policy applies only for Omirror Application services and doesn’t apply to services that have separate privacy policies. Privacy Policy doesn’t apply to services offered by other companies, individuals, including products or services, Apps that may include Omirror related products and services with different objectives.
We will update our Privacy Policy on the basis of contexts; however, we will not reduce customer rights under the Privacy Policy without customer consent. If changes are significant, we’ll provide more prominent notice, including, email notification for certain services.
We also review our Privacy Policy and make sure we process information in ways that comply with regulatory policies. We may maintain cloud services and servers around the world and your information may be processed on servers located outside the country from where you are located. Data protection laws may vary among countries; regardless we apply the same protections Policy described in the OSA.
If we receive any formal complaints regarding Omirror data protection, we work with the appropriate regulatory authorities, including data protection authorities, to resolve the matter and upgrade our system if so required to follow statutory laws.
This Privacy Policy is to help you understand what information we collect, what we won’t collect, and why. We’ll ask for your consent before using an information that isn’t covered in the Privacy Policy.
We want you to know the types of information we may collect from subscribers and why we collect it;
- We may collect Omirror users’ engagement statistics, not contents whatsoever, to understand if Omirror solution is helping our subscribers people engagement. We analyze data and continually improve features, designs, processes so that organizations people engagement become more efficient.
- We collect feedbacks, errors report, and ideas provided by Omirror users to continually improve Omirror services.
- If installed in our cloud service, we monitor subscribers cloud space usage ratio and offer more cost-efficient cloud solutions.
2.a Privacy policy for legal purpose:
We may have to use, share, or disclose Omirror subscribers name, list, user base, etc. on good-faith that is reasonably necessary to:
- Meet regulatory law, regulation, legal process, or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address any fraud, or national security.
- Share Subscriber company name and user base to Govt. entities, publishers, advertisers, and developers, etc. for Tax, VAT purposes.
- Company Merger, acquisition, or sale..
2.b Why we collect some data
Maintain & improve our services:
We use subscriber engagement data to make sure Omirror is providing services as intended, we collect data, such as; organizations engagement statistics, user feedback statistics, user ideas, error reports, etc.
Develop new services:
We use engagement information to innovate new services. For example; customers ideas may help us create more features or improve an existing feature to make Omirror more efficient.
Measure performance:
We use subscriber engagement analytics to understand how our features are used. For example, most engaging to least engaging features data are used to optimize product designs and process.
Communicate:
We use information to interact with you directly. For example, we may send a notification if we detect your cloud space needs to be upgraded immediately for uninterrupted services. You can also contact us through email or website, we keep a record of customer requests, complains, etc., and used those data to reduce improve product performance.
Omirror Security:
We use information to help improve the security of our services. This includes detecting, preventing, and responding to security risks and technical issues that could harm Omirror services. For example, if we receive any feedback from user(s) about a potential hacking, we take actions and find solutions to improve Omirror security. We use analytics to recognize patterns of threat and find solutions to protect Omirror.
2.c User activity:
We give permission to Omirror customer admin, Supervisors if allowed by Admin, to view specific user activity, for example; your supervisor may view your team engagement activity, engagement graph, team tasks, projects, goals, etc. so that supervisors can take steps to improve team engagement activities.
2.d Users profile:
User profile basic information is made available to all users within Omirror subscribed organization, except some confidential info like, emergency contact, present and permanent address, etc. to client admin only.
2.e. Password security:
We recommend users and Admin to change password, time to time, save it in a secure place to avoid any security breach.
You must notify your Omirror admin of any suspicion of breach by any unauthorized user. You can also let us know your password breach through “user feedback form” feature at the top right corner of Omirror sign-out feature.
2.f. Content Security:
We, as well as our cloud service provider(s), will ensure the security of your contents stored in our cloud services. If we suspect any breach, we notify you and guide you through steps to stay protected. We protect Omirror contents from unauthorized access, alteration, disclosure of information by having 2 Step Verification through users email address or phone number while sign in Omirror the first time. We expect you to change the password from your profile settings to stay protected at all times.
We restrict Omirror developers, Service Providers, and third-party contractors to protect customer content from any abuse. Anyone with access to Subscribers’ information are subject to Non-Disclosure Agreement (NDA), and will be disciplined, terminated, and face severe legal consequences for any violation as such.
2.g Blocking user account:
Subscriber company admin can Block a user account, unblock when needed, or delete an account if needed by the admin.
2.h Active/Inactive feature:
Subscriber can inactive an Omirror feature temporarily/permanently, and activate when they find it suitable for the organization’s culture.
3.0 Subscription order, Payment, Tax and VAT
Subject to acceptance of the terms and conditions of the OSA and subscription payment for the selected package, customer will have access to Omirror subscription services to the extent customer has subscribed.
Customer will pay subscription fees as per Omirror packages stated at https://omirror.net, excludes any Tax, VAT, tariff, etc. imposed by the government time to time, unless a valid tax exemption certificate by Govt. is presented to the company.
Subscription fees can be paid by cheque, bank transfer, or through govt approved payment gateway system. To protect customers payment and avoid any system error in payment gateway system, Omirror subscription auto-renewal process is OFF for now, however, the company will consider auto-renewal process based on market demand and context.
Subscription validity is generally for a month, a year, 3 and 5 years. Subscription renewal date will be 1 day before ending your subscription year. (Example: If you subscribed on January 15, 2024, the last date of renewal will be January 14, 2025).
Company payment gateway system may cancel a subscription because of insufficient fund, inaccurate or outdated credit card information, etc., therefore, be aware of your credit card info and funds availability before subscription.
Right of access to Omirror Web Application and App is granted only upon receiving the subscription charges to company bank account.
For first time SaaS users (or reconnected users), you will get access to your Omirror account in 3 to 5 working days of your subscription payment, to install, train about the services, agreement signing (if any), etc. For Perpetual subscribers, you will get access to your Omirror account in 7 to 10 working days, to sign OSA, training, cloud hosting, etc.
3.a Renew or cancel Subscription:
Customer may renew subscription or cancel the subscription after a subscription period is over.
Once customer cancel a subscription, you will not lose access to your content immediately. Your account will remain active for next 30 days with notifications of renewal. You can renew your subscription, or preserve, delete your content before we permanently unsubscribe your account and delete all your content in 30 days of non-subscription.
3.b Subscription Refund:
Omirror subscription will not be refunded to a monthly and a yearly paid subscriber. However, Company may refund a 3-year and 5-year subscribers on pro-rata basis subject to the condition that customer has decided to unsubscribe Omirror services after 1 year of subscription, means 1 year subscription will not be refunded to a 3-year or 5-year subscriber who unsubscribed Omirror services.
For perpetual subscribers, Perpetual Subscription agreement terms and conditions shall apply.
4.0 Customer Responsibilities:
4.a Only customer registered users (employer and employee) are authorized to use Omirror Services for the purpose of this OSA. Customer will ensure that users comply with OSA when using Omirror Services within the scope of their employment. Customer can use Omirror Services for Customer organization internal use only.
4.b Customer cannot resell, replicate, reproduce, imitate, or otherwise monetize Omirror services subscribed by Eyevary Limited (company). Customer will promptly, without undue delay, notify Eyevary limited upon learning of any unauthorized use of Omirror services. It is the responsibility of customer company Administrator (Client admin) to validate registered user database, time to time, from any unauthorized access to Omirror services. Company will have no liability or control of such unauthorized access to Customer’s user database.
4.c Company disclaims any and all liability for the use of any third-party systems residing outside Omirror core systems that may or may not potentially breach customer data. It is expected that customer will validate all third-party software uploaded at Omirror App store.
5.0 Intellectual Property Rights:
Eyevary Limited company retains ownership rights of Omirror application, and customer retains ownership rights of customer personal data and contents uploaded at Eyevary Limited cloud/server or its authorized hosting service provider. However, customer feedbacks shall not be owned by company or customers, and may be used to modify or upgrade Omirror without any restriction or payment commitment.
6.0 Termination and Suspension.
a. Either party may terminate this OSA if the other party materially breaches the agreement and fails to remedy the breach within 30 days after receiving notice of the breach.
b. Either party may terminate this agreement immediately upon notice if the other party files a voluntary petition for bankruptcy or has filed against it an involuntary petition for bankruptcy that has not been dismissed within sixty (60) days of the date of filing.
c. Upon providing advance written notice to customer, Eyevary Limited (or it’s legally authorized company) may suspend customer’s access to Omirror if Customer is in breach of the agreement and the suspension will continue for as long as reasonably necessary for customer to remedy the breach.
7.0 Omirror Service warranty:
For monthly and yearly subscribers, Company commits no guarantee or warranty of service un-interruption or technical malfunction that may temporarily impact Omirror services, however, company will do everything in its capacity to resolve the issue as quick as possible to provide expected services to its customer.
For perpetual subscribers, Company provides 3 years limited warranty for Omirror Application includes immediate troubleshooting, maintenance, bug fixing, etc. that may interrupt Omirror operation for any reason whatsoever, subject to the condition that customer don’t customize Omirror in 3 years from purchase date. After 3 years, Customer will be offered AMC (annual maintenance contract) to maintain, manage, or customized development required by the customer.
Company disclaims any and all liability to provide warranty or maintenance services to Perpetual Subscribers if customer give access to and/or customize Omirror application by any other third-party company other than Eyevary Limited.
8.0 Dispute Resolution:
If an issue arises between parties, both parties will give effort to resolve the matter amicably or appoint an arbitrator to come to a mutually beneficially conclusion. In case the parties fail to close its disagreement mutually or by the arbitrator, it will be governed by the laws of the land, includes any action or proceeding related to the Agreement will be brought to state court. The prevailing party in any litigation may seek to recover its reasonable legal fees and costs of the litigation.
Notices will be provided in writing to the email address and/or physical address of the other party stated at website, registered address, or operation address. Notices are effective on the date of delivery.
9.0 Partnership
The Agreement does not create a partnership, agency relationship, or joint venture between the parties. Neither party has the power or authority to bind the other or to create any obligation or responsibility on behalf of the other. Under no circumstances will any employee of one party be deemed to be the employee of the other.
10.0 Compliance Monitoring
Eyevary Limited and customer may monitor customer’s use of Omirror Services to ensure compliance with the Agreement, provided Eyevary Limited will not access to Customer’s network, systems, devices, or content in connection with such monitoring without customer consent.
11.0 Data protection:
If the company processes, preserve, host customer personal data on behalf of customer pursuant to this Agreement, the company and customer will comply with the terms and conditions of data protection agreement defined below.
11.a Customer Obligations
Customer agrees to designate a single point of contact as “Client Admin” who is responsible for;
a. Register users who only belong to customer company, inactive/delete users who left customer organization.
b. Upload Omirror in a secured server/cloud, either with Eyevary Limited or Customer server.
c. Receiving and responding to data protection requirements received from the company.
d. Notifying any data breach relating to Omirror functionality, access to or rectification, erasure, restriction, blocking or deletion of any data that company processes for Customer, and authorizing Eyevary Limited to fulfill such responses on behalf of Customer.
11.b Company Obligation:
a. Eyevary Limited, its developers or third-party contractors will not use Customer Personal Data and content for any purpose whatsoever, except user engagement analytics, feature analytics, and feedbacks received from customers that is required to improve Omirror services.
Eyevary Limited will promptly inform Customer in writing if it cannot comply with any requirements, whatsoever, in that case Customer or Eyevary Limited may terminate the Agreement or take reasonable actions to remedy the situation.
b. Inform Customer promptly if an instruction from Customer violates applicable Data Protection requirements;
c. Inform customer If Eyevary Limited is collecting Customer data (not content) on behalf of Customer;
d. Take steps to ensure that persons employed or appointed to perform on behalf of Eyevary Limited comply with the terms of the Agreement
e. Ensure that its employees, developers, contractors, suppliers, representatives comply with and acknowledge and respect the confidentiality of the Customer Personal Data, including after the end of their respective employment, contract or assignment;
f. Inform Customer if Eyevary Limited becomes aware of any non-compliance by the company or its employees relating to the protection of Customer Personal Data Processed under this agreement.
g. Inform customers in advance, any legally binding request for disclosure of Customer Personal Data by a law enforcement authority
h. Any complaint or request (access, rectification, erasure, restriction, portability, blocking or deletion of Customer Personal Data) received directly from “Client Admin” with Customer’s written authorization.
i. Investigate Personal Data Breaches, take corrective-preventive actions.
11.c Data Security:
Company will;
a. Maintain appropriate organizational and technical security measures, includes hardware and software, storage and networks, access controls, monitoring and logging, vulnerability and breach detection, incident response, etc. designed to protect against unauthorized or accidental access, loss, alteration, disclosure or destruction of Customer Personal Data, including the security measures;
b. Be responsible for the adequacy of the security, privacy, and confidentiality safeguards of all Eyevary Limited personnel and its third-party companies responsible for Omirror Data security.
c. Take reasonable steps to confirm that all personnel of Eyevary Limited, development team, technology partners, service providers, etc. are aware of the security, privacy and confidentiality of Customer Personal Data security requirements of this agreement.
d. Notify Customer of any Personal Data Breach by Eyevary Limited, its developers, contractors, or any other third parties acting on behalf of Eyevary Limited, without undue delay and in any event report within 24 hours of becoming aware of a Personal Data Breach.
e. If a Personal Data Breach results from either the negligence or intentional misconduct of Eyevary Limited or its technology partners, developers, etc. responsible party shall bear all costs associated with investigating and remediating the Personal Data Breach.
f. Eyevary Limited will take appropriate action against responsible person and/or party to provide reasonable reimbursement to Customer for any costs associated with violation that affected customer or its user, and the reimbursement shall be legally binding and enforceable as per statuary law.
11.d Data Return and Deletion
The parties agree that on the termination of this agreement or upon Customer’s reasonable request, Eyevary Limited (or its authorized company) shall return all the Customer Personal Data and copies of such data to Customer or securely destroy them and demonstrate to the satisfaction of Customer that it has taken such measures.
12.0 Agreement Enforceability
If any provision of the Agreement is unenforceable, that provision will be discussed and modified to render it enforceable to the extent possible to meet the parties’ intentions, and the remaining provisions will not be affected.
13.0 Amendment
Where a change is required under applicable laws or regulations, the parties may amend the Agreement only in a written amendment signed by both parties.
14.0 Governing Law, Jurisdiction, And Venue
Notwithstanding anything in the Agreement to the contrary, this agreement shall be governed by the laws of Bangladesh, and any action or proceeding related to this agreement will be brought in Bangladesh state court. However, where a dispute arises regarding the processing of other countries customer Personal Data, such dispute shall be governed by the laws of that particular country court.